Your Data Rights
Under the General Data Protection Regulation (GDPR), you have certain rights regarding your personal data. This page explains these rights and how to exercise them.
Right to Access
Request a copy of the personal data we hold about you, including what data we process and why.
Right to Rectification
Request correction of inaccurate or incomplete personal data we hold about you.
Right to Erasure
Request deletion of your personal data ("right to be forgotten") in certain circumstances.
Right to Data Portability
Receive your personal data in a structured, commonly used format and transfer it to another service.
Right to Object
Object to processing of your personal data for direct marketing or other purposes based on legitimate interests.
Right to Restrict Processing
Request that we limit how we use your personal data in certain circumstances.
How to Exercise Your Rights
To exercise any of your data protection rights, please contact us using one of the following methods:
Pan Caribbean
307B Jolly Harbour
St Mary's, Antigua and Barbuda
Important: To protect your privacy and security, we may need to verify your identity before processing your request. Please include your full name, email address, and account details (if applicable) in your request.
Response Timeline
We will respond to your request within 30 days of receipt. In complex cases, we may extend this period by an additional 60 days, and we will notify you if this is necessary.
Right to Lodge a Complaint
If you believe we have not handled your personal data in accordance with GDPR, you have the right to lodge a complaint with a supervisory authority. You can contact your local data protection authority or:
UK Information Commissioner's Office (ICO)
Website: https://ico.org.uk
Helpline: 0303 123 1113
Related Information
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